Welcome to the law firm essential guide to Chatbots.
The new generation of machine learning chatbots are going to be effective in your law firm. In this guide we will explore the advantages chatbots can offer both internally, externally and a few things you need to think about when considering them for your law firm.
For sure technology has dehumanised commercial relationships – but now we have an opportunity with artificial intelligence and machine learning chatbots make them seem human again. We prefer to call chatbots “Digital Employees”.
Once trained Digital Employees can have conversations with people and learn to deliver correct answers – this has a dramatic impact on conversions and means we are getting closers to offering true customer experience. With natural language processing they can speak with your brand vales, be inclusive and express your law firm ethics.
Some additional reading for you;
Chatbots: History, technology, and applications