The diagrame below displays the number of monthly active Facebook Messenger users from April 2014 to September 2017(in millions)
Why should you consider chatbots in your law firm
Lawyers need to complete many routine unbilled tasks from administrative to financial but still need consultation time and to create legal documents. Legal chatbots help you to focus on client facing work and when they are trained can deliver what your clients need 24 hours a day. Generally speaking they can complete mundane tasks and deliver automated services that removes layers of costs to your law firm.
Remember chatbots are after all a representative your law firm so when having conversations with your clients they reveal your law firms values and can talk with your brand voice.
What benefits can you expect from a chatbot?
Chatbots can automate routine work even when that work involves interacting with your existing and potential clients. Chatbots can have multiple conversations with multiple prospects at the same time so you don’t need to bring in teams of people to scale up.
Client facing chatbot applications are endless;
- Giving answers to basic legal questions.
- Conducting screening consultations.
- On boarding of clients.
- Take enquires and adding them to your marketing database.
- Instead of filling out endless forms chatbots do this as part of a conversation, particularly helpful in estate agency work.
They are trained partly by you, conversations are logged which means you can match correct answers to the questions your potential clients are asking, that’s if your chatbot doesn’t already know the right answer.
If you are interested in learning more about Artificial Intelligence and Machine Learning chatbots we’d love to discuss how they can help your law firm.