Tuesday 16 February 2021 Screening leads on your website with chatbots Screening leads on your website with chatbots Strategy Technology Where should you start. Think about the content you want to use and what your chatbot integrates with for making appointments with the right person in your team. Your chatbot should start with a short intro then onto basic screening questions. Chatbots are made up of pre-scripted conversations that you use in real life. Consider who in your team provides the answers to legal questions. Consider your potential clients mindset, it could be a stressful time for them. Your chatbot needs to have an empathetic tone of voice. Learn about how to transfer leads into your system and what happens when a lead asks the bot a question that isn’t in the script >>