There are exciting developments happening in LawTech, particularly in Artificial Intelligence and Machine Learning. In this summary article I’d like to describe how you can use chatbots and how they will help your clients.
How to use a chatbot in your law firm
If you combine how we use technology to create technology with what we are learning about people through analytics – the results has given us chatbot technology and machine learning. This is an opportunity to make online transactions seem human because fundamentally technology has dehumanised commercial relationships - once your chatbot has been trained it can;
- Help your clients to buy legal services and solutions online.
- Assist with knowledge management for your internal teams.
- Locate case documents with smart searches.
- Provide predictive case outcomes.
We like to call them Digital Employees, they can have conversations with your clients and learn from their questions to deliver the correct answers – this can have a dramatic impact on offering true customer experience.
Learn more about how you can use chatbots in your law firm >>