I often feel the term “digital transformation” is misused. Clients talk of their fear around technology, but when we ask we discover they book holiday’s online, bank online and shop online and most recently collaborate with their work colleagues online. For sure this has made us smarter workers but digital transformation for most happened a long time ago.
We’ve observed the most successfully adopted technologies are a natural extension of what we are already doing do on a day to day basis. Focusing on productivity and increased profit in every day operations makes more sense than digital transformation – keeping technology simple then becomes the challenge.
This is a simple process of your law firm not wasting time on repetitive time consuming activities – by automating activities with chatbots allows you to shift your focus towards the legal challenges your clients face.
Chatbots have a big part to play in that shift in your legal working culture. There should be no fear of them, as chatting online is a simple extension of what we already do. This makes implementing them simple, just think about training a new member of your team, if fact call them digital workers.
Read more about how you can use chatbots here >>